- Party Kits
How do I return an item?
Returns and exchanges are happily accepted within 30 calendar days of the delivery of the item(s). Returned items must be in "new, unaltered and unused condition" and we are unable to accept special orders or customized products for return. All returned items meeting this criterion are eligible for refund, exchange or store credit.
You may send your return back to us using the method and carrier of your choice, or you may request a return label to be emailed or mailed to you. The cost of the label and any additional shipping costs will be deducted from your refund and may exceed the original shipping fees paid at time of purchase. Please note that Flat Rate Shipping of $6.95 is not available for return shipping. Please contact us at 866-561-3450 or firstname.lastname@example.org with your order number and item number(s) for the items you'd like to return and we will send you the appropriate shipping label to attach to the original box. All shipping costs and fees are nonrefundable.
Refunds are contingent upon inspection of item(s) and if the item is no longer available on our website (sale, clearance and discontinued items), a 15% restocking fee will be applied to the refund. Please include your packing slip or receipt with your return and write on the receipt what you are requesting for your return, i.e. refund, exchange, store credit. Mail returns to:
2005 Peyton Drive
Pensacola, Florida 32503