Return Policy | Shipping Policy | Payment Policy

Returns

If you are not 100% satisfied with your purchase, we will gladly provide you with a prompt exchange or refund for the original purchase price of the merchandise within 30 days of receipt. All returns must be in original, new and unaltered condition with labels attached and all original packaging materials included to receive a refund or exchange. **Please note that shipping charges are not refundable.

You may return the merchandise at your expense using the carrier of your choice, but we recommend that you use a carrier that provides tracking and can insure the shipment for the retail value of the merchandise. We are not responsible for any damage or loss caused prior to our receipt of the merchandise return and cannot refund your purchase in the event of such damage or loss.

All orders returned after 30 days will not be accepted and return shipping to you will be at your expense.

Damages & Defectives

If you receive merchandise damaged in shipment, please contact us immediately. We will send out a replacement item and file a claim with the carrier. Please retain the item and packing material in the event the carrier wishes to inspect the package and merchandise. If we request that you return the damaged merchandise to us, we will send you a pre-paid shipping label to do so. If you are requested to return the damaged merchandise and you fail to do so within 14 days, you will be charged for any replacement item.

If you receive a defective item, please contact us immediately. We will send you a replacement item immediately and we will include a pre-paid shipping label for you to return the item to us. If we do not receive the defective item within 14 days of your receipt of the replacement item, we will charge you for the replacement item.

Exchanges

You may exchange merchandise by calling us to place a new order for the item you want and following the return policy for the product you want to return in exchange. We will send the new item out right away, and you will be charged for the new item but not for shipping and handling at the time of order. Upon our receipt of the return, you will receive a refund for the amount associated with the returned merchandise from the original order, but not shipping and handling charges from the original order. Returns must be received within 30 days of your receipt of the original order. Orders returned after 30 days will not be accepted and return shipping to the customer will be the customer's responsibility.

Refunds

Refunds will be issued to you in the same form as your payment for the original order. For instance, if you pay by credit card, we will issue you a refund via your credit card. Because we do not keep your credit card information after we receive authorization, we may need to contact you and get this information in order to process the refund. If your refund will be processed on a credit card, it may take up to two billing cycles to show on your statement.

We accept the following methods of payment: Visa, Mastercard, Discover, American Express, Paypal and Google Checkout. Sales tax will be added to orders in accordance with Arizona state regulations.

FREE STANDARD SHIPPING ON ALL ORDERS OVER $100.00!

Estimated Shipping Times

• USPS Priority Mail: 2-3 Full Business Days in Transit
• USPS Express Mail: 1-2 Full Business Days in Transit

We promptly ship orders within 1-2 business days by the method chosen at checkout unless otherwise noted. Estimated shipping times cannot be guaranteed. All shipments are subject to the carrier's policies and procedures. The Giggling Goddess, LLC cannot be held responsible for adverse weather conditions affecting delivery times.

Shipping Charges

Depending on the service chosen, shipping charges are calculated based on order weight and location or quantity.

Tracking Information

A Delivery Confirmation Number will be provided via email. Please ensure your email address is correct upon ordering to receive order related correspondence. Once delivery has been confirmed by the carrier, The Giggling Goddess, LLC is not responsible for non-receipt. Please use your Delivery Confirmation Number to contact the carrier directly.

Questions?

Please contact The Giggling Goddess, LLC at sales@girlfriendgalas.com prior to placing your order if you have any questions about our shipping policy or delivery times.