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The obvious...Why shop here?
We know you have lots of party store options. When we first started shopping for our own get-togethers, we shopped them all. What we didn't find was a store focused on events for women. Nor did we find the quality or selection we wanted. Girlfriend Galas brings it all together for women, by women. And we test our products out on a regular basis. Check out our blog or our ideas page to see our products in action. Plus, we focus on making you feel as FABULOUS as possible from our packaging to our products. Hey, that's what [girl]friends are for, right?
What is Girlfriend Galas versus The Giggling Goddess?
The Giggling Goddess is the LLC we created when we first conceived of the business. As we moved forward, the double G theme stuck. Our website and webstore, Girlfriend Galas, was the first and it contains all of the fun products that we tested and loved. Glamour-Grams came along shortly after and is always being expanded to include the the sets of Glam that we send to our Gal-Pals. We expect many more GG inspired sites and themes will be launched as we giggle and grow together and as a company.
Can I place a phone order or visit your store?
Girlfriend Galas is an online webstore only and does not operate a storefront. We are happy to accept phone orders via our toll free number: 866-561-3450. We do have limited office hours, so please leave us a detailed message and we will return your call as soon as we are available. Our business hours vary due to the time of year and nature of our website.
How much stock do you keep on hand in case of a large order?
We strive to maintain a full inventory of the products available on our website. Typically, sale items have been discontinued by the manufacturer and are available in limited quantities. Our website is configured to only allow you to purchase the quantity in stock. If you would like to order a larger quantity than the website will allow, we suggest you email us at sales@girlfriendgalas.com to order. Restocking an item in our warehouse usually takes 7-14 business days.
What if an item arrives broken or is not what I expected?
Items damaged in shipment are eligible for a replacement, store credit or refund. We may require the original shipment to be returned to our warehouse, so please do not discard any part of the shipment until you have spoken with us. Contact us via email at sales@girlfriendgalas.com. Non-customized items may be returned or exchanged in a timely fashion in their original packaging with the original packing slip. Please contact us if you have any questions about a return.
How quickly can I expect to receive my order?
Orders ship within 1-2 business days of placement unless otherwise noted on our shopping cart page. You will receive tracking information and/or a delivery confirmation number via the email address you provided as soon as the order is processed for shipment. This does not necessarily mean that your order is in transit as it can only be delivered to the carrier on an available business day. USPS Priority Mail estimates 2-3 business days in transit. You will be notified if Girlfriend Galas experiences any unexpected delay in processing your order. Please note that we cannot be held responsible for delays due to weather conditions.
Can I have an order rushed?
We offer Express Mail as a shipping option at checkout. This service typically takes 1 day less than Priority Mail and is guaranteed by the 2nd business day.
What is your Cancellation Policy?
Once an order is processed and you receive tracking information, the order has been shipped and therefore cannot be cancelled. You should be eligible for a return or exchange depending on the circumstances. Please contact us immediately if you need to make any changes to your order and we will do our best to make arrangements. An attempt to cancel an order after shipment or refusal of the delivery may result in the shipping fees being deducted from the refund or credit due. We ask that you take care in ordering.
How do I get discounts and current promotions?
Please sign up for our newsletter, like our page on Facebook, subscribe to our blog, or follow us on Twitter to receive current promotions. Our newsletter is sent to our customers approximately every 4-6 weeks with current promotions, new products and updates.
What days are you open?
Typically, if the Post Office is open, we are open. We try to ship every day we possibly can unless a planned closure is noted on our website. Our business hours may vary due to the time of year and nature of our website. Here is a list of USPS Federal Holidays:
- New Year's Day
- Martin Luther King Jr's Birthday
- Washington's Birthday (President's Day)
- Memorial Day
- July 4 - Independence Day
- Labor Day
- Columbus Day
- Veterans Day Observed
- Thanksgiving Day
- Christmas Day
Can you ship internationally?
Unfortunately, our website is not set up to handle international orders.
How do I contact Customer Service?
You may email us at sales@girlfriendgalas.com. We appreciate your business and will do everything we can to help you!
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